Terms & Conditions

SWAT Pest Control Limited- Terms and Conditions.

Instructions. On receipt of instructions (verbal or written) from the client to commence any visits works or treatments, the acceptance by both parties (i.e. The Customer & SWAT Pest Control Ltd) of these terms and conditions is implied and binding to both parties. 

Bookings. All bookings and appointments must be agreed and confirmed by both parties (verbal or written) and when done so constitute a contract between them, applying equally to both parties. No works can be commenced without such an agreement in place.

Booking Cancellations Under 24 Hours. Any cancellations received less than 24 hours before the agreed appointment will incur a cancellation charge of £46.00 unless exceptional circumstances apply. If hired equipment or sub-contractors have been agreed with the client for the cancelled appointment, all subsequent hire fees or cancellation fees levied by the hired equipment providers or sub-contractors will fall due to the client. 

Missed and Lost Appointments. Any appointments that are lost due to their not being attended by the client or their nominated agent will (i) count as a full visit if part of an ongoing agreement, or (ii) will incur a charge of £46.00 to cover our costs in attending for the wasted visit. If hired equipment or sub-contractors have been agreed with the client for the cancelled appointment, all subsequent hire fees or cancellation fees levied by the hired equipment providers or sub-contractors will fall due to the client. 

Surveys. Surveys are provided during the working week (Monday to Friday, 8.30am to 5.30pm) and are defined as a professional inspection with an emailed report provided including recommendations and associated costs. A formal full written survey can also be provided when required but will incur additional costs to cover the compilation of the document. Surveys cost £60.00.

Out of Hours Charges. Calls requiring attendance outside of normal working hours will incur an additional charge which will be identified by the technician being called out at the time of booking. 

The Client's Obligations. SWAT Pest Control Ltd requires the co-operation of the client, in that (I) They provide access to enable the services, and (ii) Carry out any preparation requested by the technician to support or prepare for the services. The client also agrees to make full payment for the services when requested. 

Accessing Building Fabric & Infrastructure. SWAT Pest Control Ltd are able to access most hidden spaces and voids during a survey or treatment, but in situations where tradesmen such as builders or carpenters are required to provide such access, SWAT Pest Control Ltd cannot accept any responsibility for such works or additional costs. 

Liability. SWAT Pest Control Ltd cannot accept any liability for loss, damage or injury to any domestic animals, livestock, birds, goods or equipment unless the loss, damage or injury that was occasioned by negligence by them. Notice of any such loss, damage or injury must be notified in writing to SWAT Pest Control Ltd within seven days of the occurrence to the address given on the Treatment Report. 

Termination. The contract is binding for the agreed works and shall continue unless terminated at the end of the term for Service Agreements. If the Client terminates the contract before the agreed end date, the Client shall be liable for the remaining term outstanding, payable within 14 (fourteen) days of termination. SWAT Pest Control Ltd reserves the right to terminate the contract if the Client is in breach of any of their obligations or responsibilities. These terms and conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts. 

Payments. SWAT Pest Control Ltd are unable to routinely extend credit and require Payment in Advance for multiple visits, and Payment on Completion for single visits.  Electronic transactions are preferred for financial security and avoidance of delays. 

Unpaid Invoices. Any overdue payments beyond the invoice terms will incur additional administrative fees of £40.00 per invoice, and the client notified by e-mail requesting immediate payment of the full adjusted amount then due. All overdue amounts, including administration fees, will be subject to recovery procedures and associated Court costs as set out under the UK and EEC legislation provided for the management of Commercial debt.